GUIDE

Account & Membership

Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.

order

Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.

payments

We accept the following forms of payment:
- Credit Card
- Visa
- MasterCard
- American Express
- Discover
- PayPal

shipping

  • • Goods will be dispatched on regular working days, Monday to Friday. Orders are shipped by DHL.
  • • When your order leaves our warehouse, you will receive a tracking number via e-mail that can be used to track your order on www.dhl.com
  • • Orders to China are shipped by YTO Express. You can track your order on www.yto.net.cn

  • International shipping table:

  • ASIA (excluding China)
  • 35$ : 2 ~ 4 working days

  • CHINA
  • 35$ : 10 working days (by YTO Express)

  • OCEANIA, NORTH AMERICA
  • 35$ : 3 ~ 5 working days

  • EUROPE
  • 35$ : 4 ~ 6 working days

  • CENTRAL AMERICA, SOUTH AMERICA AND AFRICA
  • 35$ : 5 ~ 7 working days

  • Shipping is free on all orders over 200$ (shipping costs excluded).

  • Please note that the delivery charges do not include import costs that may be due when the package reaches the country of destination.

Returns and Exchanges

If you change your mind and want to return something to us, please send it to the below address:

Vert Co.,Ltd.

B1F, 254, Neungdong-ro, Gwangjin-gu,

04990 Seoul,

Republic of Korea

 

1.     All returns and exchanges are at your own cost. You are free to choose any returns service available in your location.

2.     If you require a different size/color, etc., you will need to place a new order for this.

3.     Please remember to get a proof of postage receipt and hold onto this until your refund has been processed.

4.     If any of our products have become faulty or you are unhappy with the quality, we'd like to help you resolve the problem as quickly as possible so please contact our customer service representative via email or the options at our website.

 

Here's some tips on getting your item back to us:

-       Post a return request on our return forum or via email within three days of received parcel. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.

-       Package the items in their original parcel bag, or in secure postage wrapping so they don’t get damaged in transit. They’ve got a lot of travelling to do.

-       Don’t forget to complete and include the dispatch note (we sent it with your order). If you no longer have this, please include a copy of your order confirmation email.

 

Please note that:

-       It is the customer's responsibility to choose valid shipping option. VERT can't be held liable

     for packages that are lost or damaged during transfer.

-       The customer agrees to pay all eventual freight and customs charges involved with the return/exchange.

-       The item has to be in new condition and un-used. Otherwise return/exchange may disapprove.

We will send you an e-mail as soon as we have opened your return. You will be refunded in 1-5 workday after you received email from us. During peak periods the process of refunds/exchanges can take more workdays.

 

We do not accept return(s) if:

-       you are returning shoes, bags, or any other accessories.

-       the products are damaged due to your mishandling.

-       your return request is not approved by our staff.

 

The following items are not considered defective:

-       Items that are originally manufactured without tags or labels.

-       Items with creases that may have been made while shipping.

-       Items with unsatisfactory/incomplete finish due to mass production.

 

If there is a missing item from your order:

-       Contact our customer service center via email or by forum within 1 day of delivery.

-       Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.

 

Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.

refunds

It takes 3-5 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.

Policies

Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.

Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”

Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.

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